Shipping Policy

 

 

At Bookshelf UK, we are dedicated to delivering your orders promptly, securely, and with care.
This Shipping & Delivery Policy outlines how we process, dispatch, and deliver your purchases.

1. Order Processing

  • Orders are processed within 1–2 business days after successful payment confirmation.

  • You will receive an order confirmation email once your order is placed, followed by a dispatch confirmation when your order is shipped.

  • Orders placed on weekends or UK public holidays will be processed on the next working day.

2. Delivery Timeframes

  • Standard UK delivery typically takes 2–7 working days from the date of dispatch.

  • Delivery times may vary based on location, courier availability, and external factors such as weather conditions or postal delays.

  • International delivery options (if available) will be shown at checkout along with estimated delivery times.

3. Shipping Charges

  • Applicable shipping charges are clearly displayed at checkout before you complete your purchase.

  • From time to time, we may offer free delivery promotions on selected products or minimum order values.

4. Tracking Your Order

  • Once your order is dispatched, you will receive a tracking number or tracking link via email.

  • You can track your parcel directly through the courier’s website.

  • If your tracking status shows “Delivered” but you have not received your order, please contact us within 48 hours so we can investigate.

5. Delivery Address

  • Please ensure your delivery address is accurate and complete at the time of placing your order.

  • Bookshelf UK is not responsible for delays, failed deliveries, or losses caused by incorrect or incomplete address details.

  • If an order is returned to us due to an incorrect address, additional reshipping charges may apply.

6. Damaged or Missing Parcels

  • We carefully pack every order to ensure it arrives safely.

  • If your parcel arrives damaged, tampered with, or incomplete, please contact us within 48 hours of delivery.

  • Where possible, include photos of the issue to help us resolve it quickly.

  • We will assess the issue and arrange a suitable solution, which may include a replacement or refund.

7. Delays Beyond Our Control

  • While we work with reliable courier partners, Bookshelf UK cannot be held responsible for delays caused by circumstances beyond our control, such as strikes, severe weather, or courier network disruptions.

  • We will always do our best to keep you informed should any delays occur.

8. Contact Us

If you have any questions or concerns regarding shipping or delivery, please contact us:

Email: info@bookshelfuk.com
Phone: +(44) 7776 933325