Return and Refund Policy
At Bookshelf UK, customer satisfaction is important to us. This Return and Refund Policy explains when and how you can request a return, replacement, or refund.
When You Can Request a Return or Refund
You may request a return or replacement if:
You received the wrong product, edition, or quantity.
The item has significant damage or manufacturing defects that affect its usability.
The package was tampered with or had missing components upon delivery.
All return or refund requests must be submitted within 7 days of receiving your order.
When Returns Are Not Accepted
To maintain fairness and product quality, returns will not be accepted if:
The product shows minor wear from handling or packaging, such as small bends, marks, or scuffs.
The product has been used, written in, marked, or altered after delivery.
The return request is due to a change of mind or an incorrect order placed by the customer.
The issue is reported after 7 days from the delivery date.
How to Initiate a Return
To request a return or refund:
Contact Bookshelf UK within 7 days of receiving your order.
Provide your order number, a brief description of the issue, and photos (where applicable).
Our support team will review your request and share further return or replacement instructions.
Once the item is received and inspected, your refund or replacement will be processed accordingly.
If the issue occurred due to an error on our part (such as a wrong or defective item), Bookshelf UK will cover the return shipping cost.
Refund Timeline
Approved refunds will be issued to the original payment method.
Refunds are typically processed within 5–10 business days after the returned item is received and verified.
Contact Us
For any questions regarding returns or refunds, please contact:
Website: https://bookshelfuk.com
Phone: +(44) 7776 933325